IstbanFeedback
NPS survey
The recommend question, then a different follow-up for promoters, passives and detractors; one response per customer.
6 questions · Layout: One at a time
Use this template for freeNo credit card. Edit the questions and design however you like after signing in.
When to use it
For measuring customer satisfaction and learning what to improve, with short questions people actually finish.
Questions in this template
- 1How likely are you to recommend us to a friend or colleague?
- 2Sorry we fell short. What disappointed you?
- 3What one thing would get your score to a 9 or 10?
- 4Glad to hear it! What do you like most about us?
- 5May we contact you about your answer?
- 6Your mobile number
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