IstbanHear your customers, and understand them
An Arabic satisfaction and NPS survey that asks each customer what fits, and summarises responses into themes, quotes and suggested next steps.
How to use it
- 1
A ready NPS question
The “How likely are you to recommend us?” 0–10 question is a built-in question type.
- 2
Ask unhappy customers why
Low scores lead to a “What didn't you like?” question; everyone else skips it.
- 3
AI response analysis
Top themes, overall sentiment, verbatim quotes and suggested steps — it understands Modern Standard and Gulf Arabic.
- 4
Know the branch or channel
Hidden fields in the link record the branch or campaign without the customer typing it.
- 5
Export and share
Export responses as CSV and Excel for your regular reports.
Templates to start with
- Feedback
Customer satisfaction survey
NPS and service rating; asks for contact details only when allowed.
- Feedback
NPS survey
The recommend question, then a different follow-up for promoters, passives and detractors; one response per customer.
- Feedback
Product feedback
Rates product and delivery; asks what differed only on a mismatch, and requests photos only from those who allow publishing.
- Services & government
Service satisfaction survey
A post-service survey that adapts to the channel (branch, online, call), one response each, with the branch passed in the link.
- Services & government
Complaints & suggestions
Structured reports with a Hijri incident date and attachments for complaints, and a short path for suggestions and praise.
Try Istban for free
Describe your form in your own words and it's ready in a minute, or start from a template.