IstbanServices & government
Service satisfaction survey
A post-service survey that adapts to the channel (branch, online, call), one response each, with the branch passed in the link.
8 questions · Layout: One at a time
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When to use it
For organizations that receive and track service requests, complaints, and appointments.
Questions in this template
- 1How did you get the service?
- 2How long did you wait to be served?
- 3How would you rate the staff member's courtesy and professionalism?
- 4How easy was it to get the service?
- 5Was your request fully completed?
- 6What wasn't completed?
- 7Overall, how satisfied are you with the service?
- 8A suggestion to improve the service
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