IstbanGet the review before they leave the table
A thirty-second, one-question-at-a-time survey on mobile, from a QR code on the table or the receipt, with the branch baked into the link.
How to use it
- 1
One question at a time on mobile
A full-screen layout answered with one thumb — right for a guest at the till or still at the table.
- 2
Branch and shift on every response
A QR code per branch passes its name and the shift, so you see exactly where and when ratings dipped.
- 3
A daily read on the comments
“Slow service” and “missing item” surface as themes instead of dozens of scattered comments.
- 4
Order forms for occasions
An order form for catering and seasonal boxes that collects the details and date, then emails the customer a confirmation of the order.
Templates to start with
- Feedback
Branch experience rating
Quick cards after a branch visit: cleanliness, waiting and staff, with the branch code passed in the link to compare branches.
- Orders
Restaurant order
Order dishes and extras from the menu for delivery or branch pickup; the restaurant contacts the customer to confirm the order and payment method.
- Feedback
Customer satisfaction survey
NPS and service rating; asks for contact details only when allowed.
- Orders
Dates & coffee gift box order
Box size, add-ons and delivery option, with a gift card for the recipient and an email summary for the sender, followed by a call to confirm the order and payment method.
Try Istban for free
Describe your form in your own words and it's ready in a minute, or start from a template.