Patient experience, measured without the hassle

How to use it

1. 1

   Branch and department in the link

   Pass the visit id and branch in a per-department link or QR code, so you know the source of every rating without asking.

2. 2

   A privacy notice before sending

   Explicit consent before submission, stating the survey is anonymous and collects no clinical data.

3. 3

   A recommendation score you can track

   “How likely are you to recommend us?” from 0 to 10, unchanged month to month, so branches and departments compare fairly.

4. 4

   Hundreds of comments, one page

   An Arabic summary of the most repeated themes in open comments, with the raw responses there for the patient-experience team to verify.

Templates to start with

• Services & government

  Patient satisfaction survey

  The patient journey from booking to leaving — no names, no clinical data, one response per visit.

• Services & government

  Appointment booking

  Service, branch, Hijri date and time slot; asks for a request number only for follow-ups, with a confirmation email recalling the details.

• Services & government

  Service satisfaction survey

  A post-service survey that adapts to the channel (branch, online, call), one response each, with the branch passed in the link.

• Services & government

  Complaints & suggestions

  Structured reports with a Hijri incident date and attachments for complaints, and a short path for suggestions and praise.